Front Desk Supervisor jobs in Dubai

Job Description

As a Front Desk Supervisor, you will oversee day-to-day operations at the front office. You’ll ensure smooth check-in/check-out processes, support team members, resolve guest concerns, and maintain a welcoming environment in line with voco®’s relaxed yet premium hospitality style. This role also includes administrative, leadership, and customer service duties in coordination with the Front Office Manager.

About Company:

voco is part of the global IHG Hotels & Resorts family, offering a fresh take on premium hospitality. Known for being dependable yet distinctive, voco® blends upscale comfort with a relaxed, unstuffy vibe. At voco® Dubai, the focus is on creating memorable stays with a personalized touch in the heart of the city. Opened as the first voco® in the IMEA region, this hotel brings together stylish interiors, vibrant service, and the energy of Sheikh Zayed Road.

Responsibilities for Front Desk Supervisor:

The responsibilities for the job of Front Desk Supervisors are as following.

• Lead and support front desk operations, including guest check-ins, check-outs, and reservations.
• Supervise, train, and motivate receptionists, concierge, and guest service staff.
• Assign duties and monitor individual/team performance.
• Handle guest requests, complaints, and escalations with professionalism and urgency.
• Conduct team briefings and staff meetings.
• Ensure accuracy in billing, room assignments, and reservation systems (Opera preferred).
• Maintain the cleanliness, orderliness, and security of the front desk and lobby.
• Monitor guest feedback and initiate improvements for a better experience.
• Oversee cash handling, credit transactions, and end-of-day reconciliations.
• Support compliance with safety protocols, policies, and quality standards.

Requirements for Front Desk Supervisor:

The requirements for the job of Front Desk Supervisors are as following.

• Bachelor’s degree in Hospitality Management or a related field (preferred).
• 1–2 years of supervisory experience in a front desk or guest services role.
• Strong understanding of front office systems and hotel operations (Opera is a plus).
• Proven leadership and customer service abilities.
• Excellent written and verbal communication.
• Able to multitask and meet deadlines in a fast-paced environment.
• Must be available to work flexible hours including weekends, evenings, and holidays.
• German language proficiency is preferred.

Skills and Knowledge Desired:

• Team leadership and staff development
• Conflict resolution and problem-solving
• Guest engagement and service recovery
• Technical proficiency in PMS systems (e.g., Opera)
• Cash handling and report generation
• Time management and multitasking

Benefits Package:

• Competitive salary package
• Career development and promotion opportunities
• Employee discounts on hotel rooms across IHG brands
• Dynamic, supportive, and diverse work environment
• Training and mentorship through IHG learning programs
• Be part of a global brand with opportunities to grow worldwide