Customer Experience Supervisor jobs in Saudi Arabia
Job Description
We are looking for a Customer Experience Supervisor to lead and elevate our customer service standards. This role involves overseeing a team of customer service representatives, enhancing customer satisfaction, and ensuring seamless service across all customer interactions. If you have a passion for delivering world-class service and a background in luxury retail or logistics, this opportunity is for you.
About Company:
Rezam is a distinguished name in premium textiles, luxury men’s fabrics, and niche perfumes, offering refined gift selections and men’s accessories. We pride ourselves on delivering elegance, exclusivity, and unmatched customer service that reflects our dedication to excellence.
Responsibilities for Customer Experience Supervisor:
The responsibilities for the job of Customer Experience Supervisors are as following.
- Supervise daily operations of the customer service team, monitoring communications and response quality.
- Ensure all team interactions comply with brand service standards and customer satisfaction expectations.
- Follow up on customer orders and deliveries, resolving delays in collaboration with logistics and other departments.
- Guide, train, and support team members to reach service excellence and operational benchmarks.
- Handle escalated customer complaints with professionalism and a solution-focused mindset.
- Conduct basic data analysis and prepare periodic reports on customer support performance.
- Develop tools and strategies to assess and improve customer satisfaction and loyalty.
- Continuously improve communication practices to make every customer interaction feel personal and valued.
- Propose creative solutions to encourage repeat purchases and long-term loyalty.
Requirements for Customer Experience Supervisor:
The requirements for the job of Customer Experience Supervisors are as following.
- Minimum 3 years of experience in customer service, with at least 1 year in a supervisory role.
- Previous experience in logistics or delivery coordination is highly preferred.
- Excellent communication, coaching, and problem-solving abilities.
- Strong ability to analyze customer feedback and propose actionable improvements.
- Comfortable working in a dynamic retail and e-commerce environment.
Skills and Knowledge Desired:
- Leadership and team motivation
- CRM tools and basic reporting skills
- Conflict resolution and customer engagement strategies
- Professional written and spoken communication
- Strong organizational and multitasking ability
Benefits Package:
- Monthly salary ranging from SAR 4,000 to 6,000, depending on qualifications and experience
- Performance-based incentives tied to service quality and customer satisfaction metrics
- Opportunities for career development and skill-building within a luxury brand environment
- Join a growing team passionate about excellence, heritage, and innovation in men’s fashion and lifestyle
- Gain exposure to premium clientele and luxury retail standards
