JESSA CHRISTIE MARISCOTES VIÑAS

Account Specialist II
$30000 / month
January 11, 1995

About Candidate

looking for any open position with a strong work ethic, adaptability, and a commitment to making a positive contribution to team goals, I believe I can be an asset to your organization.

As someone eager to start their professional journey, I bring a strong work ethic, adaptability, plus the desire to learn and grow within your organization.

In my past roles, I’ve demonstrated an ability to quickly learn new skills, effectively solve problems, and maintain a positive attitude in ever-changing environments. Whether assisting with projects, meeting deadlines, or helping others, I take pride in doing quality work and being reliable. These experiences have given me the assets I need to be able to contribute positively to the company from day one.

 

Location

Education

B
BS Electronics Technology 2015
Bicol University Polangui Campus

Degree program that prepares students for careers in designing, developing, and maintaining electronic systems and devices. The program focuses on practical applications, with courses often covering topics like electronic circuits, microprocessors, telecommunications, and various applications like computer, medical, and automation systems.

Work & Experience

O
Operations Specialist I April 2016 - May 2020
JP Morgan Chase Co. & Company

Indexing Correspondent* Identify and categorize various loan documents to ensure they are organized correctly within the system and use established guidelines and criteria to classify documents, which may include sorting by type, purpose, or other relevant categories. * Carefully review the information contained within loan documents to ensure accuracy and completeness. * Identify any discrepancies, errors, or missing information and report these exceptions to the appropriate department or personnel for resolution. * Analyze and address any kickbacks, which are documents returned due to errors or issues that need correction. * Investigate the cause of errors and work towards resolving them to prevent future occurrences. * Provide assistance and support to other functions or departments as needed, which may involve cross-training or temporarily taking on additional responsibilities. * Collaborate with team members to ensure smooth workflow and effective handling of loan documents

A
Account Specialist II May 2020 - June 2025
JP Morgan Chase Co. & Company

Manila Lease to Loan (Auto Loans)* Thoroughly review documents received from customers to ensure they are complete and accurate and ensure all documents comply with company standards and state regulations and identify any discrepancies or missing information in the documents. * Communicate with relevant departments to obtain missing or additional information as needed and work closely with management to address any issues or concerns related to document validation. * Suggest improvements to document validation processes to enhance efficiency and accuracy. * Assist Inbound call specialists by providing accurate information to help customers complete forms correctly. * Prepare and distribute daily reports at the beginning and end of each workday and manage the distribution of loan applications or related tasks to other processors within the team or department. * Ensure that applications are assigned based on workload, expertise, and priority to optimize efficiency and productivity. * Monitor the progress of assigned applications and provide support or reassign tasks as necessary to meet deadlines and maintain workflow.

A
Account Specialist II July 2025 - PRESENT
JP Morgan Chase Co. & Company

Chase auto customer fulfillment – Titles / VR Digital Servicing* Ensure that the titles of assets or securities involved in a cash settlement are clear, accurate, and free of any encumbrances or disputes. * Verify that the parties involved in the transaction have the legal right to transfer ownership. * Reviewing financial records, statements, and any relevant documentation to confirm the ownership and status of the assets or securities and to ensure that the titles comply with relevant financial regulations and standards, such as those set by regulatory bodies or industry practices. * Verify that the seller has the legal right to transfer the assets or securities to the buyer and identify any potential legal challenges, disputes, or encumbrances that could affect the transaction. • Providing assistance to clients or customers who have questions or issues related to title reconciliation. * Checking for any liens, easements, or restrictions that may affect the property's title and responding to customers request via secure message

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