Jamaica Derla
About Candidate
As a Customer Service Representative, I provide responsive, empathetic, and solution-focused support to customers across various channels, including phone, email, chat, and in-person. My responsibilities include addressing product or service inquiries, resolving issues, processing orders or returns, and ensuring a positive overall customer experience.
I take pride in my ability to listen actively, communicate clearly, and stay calm under pressure—especially when handling escalated concerns or time-sensitive requests. I consistently meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Whether working independently or as part of a team, I strive to build trust with customers and contribute to a culture of service excellence.
Location
Education
As a Physical Education Teacher, I create a supportive and inclusive environment where students of all abilities can develop lifelong skills in fitness, teamwork, and personal wellness. I design and implement engaging lesson plans that promote physical activity, motor skill development, and healthy habits, while aligning with school curriculum standards.I focus not only on physical skill-building, but also on character development—encouraging values like sportsmanship, perseverance, and respect. I assess student progress, adapt activities to meet diverse learning needs, and foster a positive atmosphere that builds confidence and participation
Work & Experience
As a Technical Support Specialist, I provide front-line assistance to customers and end-users by diagnosing and resolving hardware, software, and network-related issues. I am skilled in troubleshooting a wide range of technical problems across platforms and devices, ensuring timely and effective resolution to minimize downtime and frustration.In my role, I communicate technical concepts clearly and patiently, even to non-technical users, while maintaining a strong focus on customer satisfaction. I use ticketing systems, remote support tools, and knowledge bases to track, document, and escalate issues as needed. Whether handling routine inquiries or urgent technical failures, I stay calm under pressure and prioritize issues based on impact and urgency.
As a staff member at a professional surveying firm, I assist in conducting accurate land and property surveys for residential, commercial, and public projects. My responsibilities include collecting, analyzing, and recording field data using surveying instruments such as total stations, GPS units, and data collectors. I support licensed surveyors in establishing property boundaries, preparing topographic maps, and creating legal documentation for land development, construction, or permitting purposes.
As a Healthcare Associate, I provide compassionate, efficient, and detail-oriented support to patients, healthcare providers, and insurance partners. My role involves assisting with administrative and patient service tasks such as processing insurance claims, verifying eligibility, updating patient records, scheduling appointments, and handling billing inquiries.I work closely with cross-functional teams to ensure accuracy, compliance, and timely communication, often serving as the first point of contact for patients navigating their healthcare options. I am skilled at using healthcare systems and databases (such as EHR/EMR platforms), while maintaining strict adherence to HIPAA and privacy standards.
As a Customer Service Representative, I provide responsive, empathetic, and solution-focused support to customers across various channels, including phone, email, chat, and in-person. My responsibilities include addressing product or service inquiries, resolving issues, processing orders or returns, and ensuring a positive overall customer experience.I take pride in my ability to listen actively, communicate clearly, and stay calm under pressure—especially when handling escalated concerns or time-sensitive requests. I consistently meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.Whether working independently or as part of a team, I strive to build trust with customers and contribute to a culture of service excellence.
