Receptionist Jobs in New Zealand

Job Description

Rosewood Matakauri is seeking a warm, professional, and detail-oriented Receptionist to join its world-class team. This role is ideal for individuals passionate about luxury hospitality and eager to create unforgettable experiences for guests. Whether you’re looking for a working holiday adventure or aiming to grow your hospitality career, this opportunity offers a chance to work in one of the most breathtaking locations in New Zealand.

About Company:

Nestled on the shores of Lake Wakatipu, Rosewood Matakauri is an alpine retreat just minutes from Queenstown. The lodge offers understated luxury, blending stone, glass, and timber with panoramic views of The Remarkables, Cecil Peak, and Walter Peak. Recognized as one of the top three luxury lodges in New Zealand and Australia, Rosewood Matakauri provides guests with sanctuary, serenity, and bespoke service. As part of the Rosewood Hotels family, the lodge upholds values of Ownership, Passion, Transparency, Innovation, and Collaboration.

Responsibilities for Receptionist:

The responsibilities for the job of Receptionists are as following.

• Serve as the central communication hub for the lodge, handling guest correspondence and inquiries.
• Collate guest accounts, balance daily audits, and process reservations.
• Answer telephones professionally and manage email communications.
• Assist guests with activities, bookings, and special requests.
• Ensure smooth day-to-day operations of the front office department.
• Support the wider team with administrative duties to maintain efficiency and guest satisfaction.

Requirements for Receptionist:

The requirements for the job of Receptionists are as following.

• Previous experience in a receptionist or front office role, preferably in luxury hospitality.
• Confident, professional telephone manner and excellent communication skills.
• Strong ability to multitask, prioritize, and stay organized under pressure.
• High attention to detail with exceptional organizational abilities.
• Immaculate presentation and genuine warmth in guest interactions.
• Familiarity with OPERA Cloud or similar reservation systems (advantageous but not essential).
• A valid working holiday visa or New Zealand work rights.
• Reliable personal transport due to the lodge’s remote location.

Skills and Knowledge Desired:

• Strong interpersonal and customer service skills.
• Administrative and reservation management expertise.
• Problem-solving with a proactive and positive attitude.
• Ability to work independently and collaboratively in a high-energy environment.
• Professionalism and discretion when handling guest information.

Benefits Package:

• Competitive wages with opportunities for career development.
• Delicious daily associate lunches.
• Access to the Associate Perks Programme with exclusive discounts from suppliers and partners.
• Effort made to provide 2 consecutive days off weekly whenever possible.
• Work in a stunning alpine-lake setting, surrounded by some of New Zealand’s most iconic landscapes.
• Be part of the Rosewood Hotels global family, with opportunities for future career progression.