Customer Center Sales Associate jobs in Japan

Job Description

Pepsi Bottling Ventures is seeking a Customer Center Sales Associate A to support their inbound sales and customer service operations. The position focuses on increasing product sales through suggestive selling while maintaining excellent customer service standards. The company fosters an environment of teamwork, innovation, and integrity, offering a competitive benefits package and opportunities for career growth.

Full job Description:

Pepsi Bottling Ventures (PBV) is the largest private Pepsi bottler in the U.S., operating across NC, SC, MD, and DE. Jointly owned by Suntory and PepsiCo, PBV has over 80 years of history delivering joy through beverages. In addition to bottling PepsiCo favorites, PBV creates and distributes its own lines like Nature’s Twist.

Responsibilities for Customer Center Sales Associate:

The responsibilities for the job of Customer Center Sales Associates are as following.

• Answer inbound customer calls and accurately record product orders
• Educate customers about new products and match benefits to their needs
• Resolve customer inquiries related to orders, deliveries, and services
• Submit service requests for new equipment or issues
• Promote PBV campaigns and suggest new offerings to customers
• Maintain a high standard of professionalism in communication
• Perform other customer service or sales duties as needed

Requirements for Customer Center Sales Associate:

The requirements for the job of Customer Center Sales Associates are as following.

• High school diploma required; Associate’s degree preferred
• Minimum of 4 years experience in customer service or sales (5 years preferred)
• Previous call center experience is a strong advantage
• Ability to prioritize and handle multiple customer needs effectively
• Must be able to work flexible hours as required by the business

Skills and Knowledge Desired:

• Superior verbal and written communication skills
• Positive, enthusiastic attitude with professional behavior
• Critical thinking and strong problem-solving ability
• Ability to assess customer needs through active listening
• Skilled in handling customer queries efficiently over the phone

Benefits Package:

• Medical, dental, vision, and life insurance
• 401(k) with company matching
• Paid time off, including holidays, personal days, parental leave, and bereavement leave
• Wellness programs and free telemedicine services
• Adoption assistance and education assistance
• Company-paid disability and legal services support